Return & Refund Policy
At OrelyxShoes, we want you to have a positive experience with every purchase. As our products are prepared and shipped individually, we carefully review each request to ensure that any issue is resolved fairly and efficiently.
1. Return Window
If you experience an issue with your order, please contact us within 14 days of the delivery date. Requests received after this period may not be eligible for review.
2. Order Issues & Eligible Requests
We are happy to assist when an order has been affected by an issue during processing or delivery. This may include:
- Order discrepancies: If the item received differs from the size, model, or color selected when placing your order.
- Lost shipments: If the carrier confirms that your package has been lost in transit.
- Damaged or defective items: If your product arrives damaged or has a manufacturing defect.
To help us resolve your request as quickly as possible, please email [email protected] within 14 days of delivery, including your order number and clear photos of the item received when relevant.
3. Product Selection & Fit
Because our products are prepared specifically for individual orders, we encourage customers to carefully review the Size Chart, product details, and selected options before completing their purchase.
Once an order has been correctly fulfilled according to the options selected at checkout, requests based solely on a change of mind, a different preferred size, fit, style, or personal preference may not qualify for a return or refund.
4. Refunds
If your request is approved, we will provide the appropriate resolution based on the circumstances of the order. Where a refund is applicable, it will be issued to the original payment method within [X] business days after approval.
Shipping costs are generally non-refundable. However, when an issue is determined to have resulted from an error on our side, we will take this into consideration when resolving the request.
5. We’re Here to Help
If you’re unsure whether your situation qualifies or you’ve experienced an issue with your order, please contact us and our team will be happy to review it.
Email: [email protected]
Address: 1870 Lynnbury Woods Rd, Dover, DE 19904, United States