At OrelyxShoes, we work with fulfillment partners to get your order to you as efficiently as possible. Please review the details below.
1. Order Processing Time
Once your order is placed, it is processed and prepared for shipment within 1 to 3 business days.
2. Shipping Time
After processing, orders are shipped internationally and typically arrive within 6 to 10 business days, depending on your location and local customs procedures. Please note that these are estimated delivery times and are not guaranteed, as they may be affected by factors outside our control (customs clearance, carrier delays, weather conditions, etc.).
3. International Shipping & Customs
Orders may be shipped from outside the European Union. OrelyxShoes covers any applicable import duties, taxes, or customs fees on behalf of the customer — you will not be charged additional customs fees upon delivery. If, in rare cases, a customs fee is charged to you directly by the carrier or customs authority, please contact us at [email protected] and we will reimburse you.
4. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package’s journey.
5. Delayed or Lost Shipments
If your order has not arrived within the estimated delivery window, please contact us at [email protected] with your order number, and we will look into it with our shipping partner.
6. Incorrect Shipping Information
Please double-check your shipping address at checkout. OrelyxShoes is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us as soon as possible at [email protected] — we may be able to correct it before the order ships.
7. Contact
For any questions about your shipment, please contact us at:
Email: [email protected]
Address: 1870 Lynnbury Woods Rd, Dover, DE 19904, United States