FAQ

Once your order has shipped, delivery usually takes between 6 and 10 business days, depending on your location. Orders within Europe tend to arrive on the faster end of that window, while destinations further afield may take a little longer.

You’ll receive a tracking link by email as soon as your package is on its way, so you can follow its journey right up to your door.

Almost! We currently ship across Europe, the United States, Canada and the United Kingdom, and we’re always working to expand our reach further.

If your country doesn’t appear as an option at checkout, don’t hesitate to get in touch — we’ll do our best to find a solution and get your order to you.

In many cases, yes. Availability changes regularly, so a size that’s out of stock today may still be sourceable.

Send us a message by email or WhatsApp with the model and size you’re after, and we’ll do everything we can to track it down for you.

Completely. All payments are processed through trusted, independent payment providers using industry-standard encryption, so your card and personal details are never handled or stored directly by us.

You can shop with full confidence that your information stays protected from start to finish.

We support a wide range of secure payment options, including credit and debit cards, Apple Pay, Google Pay and Klarna, among others.

All available methods for your region are shown automatically at checkout, so you can choose whichever is most convenient for you.

Yes. You have 14 days from the moment you receive your order to request a return.

Simply contact us by WhatsApp or email with your order number, and we’ll guide you through the process step by step.